At Shop.Techatronic.com, we strive to ensure a seamless shopping experience for all our customers. If you are unsatisfied with your purchase or need to make changes, we’ve outlined our cancellation and refund policy below for your convenience.

Order Cancellation

1. Before Shipment
   • Orders can be canceled within 24 hours of placing them, provided they have not yet been shipped.
   • To request a cancellation, contact our customer support team at [techatronic00@gmail.com] or call us at [insert phone number].
2. After Shipment
   • Once the order is shipped, it cannot be canceled. However, you may initiate a return after receiving the product by following the return policy guidelines.

Refund Policy

1. Eligibility for Refund
   • Refunds are applicable only under the following conditions:
     • You received a defective or damaged product.
     • The product delivered does not match your order.
     • The product is returned in its original packaging, unused, and in a resalable condition.
   • Refund requests must be submitted within 7 days of receiving the order.
2. Non-Refundable Items
   • Certain items, such as personalized products, sale items, and perishable goods, are non-refundable unless they are defective or damaged upon arrival.
3. Refund Process
   • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7-10 business days to the original payment method.

Return Process

1. Initiate a return by contacting our customer support team at [techatronic00@gmail.com] with your order details and reason for return.
2. Pack the product securely to prevent damage during transit.
3. Ship the product to our return address:
   [PLOT NO. 500 , Main shalimar garden, sahibabad ghaziabad, 201005, UP]
   Note: Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.

Exchanges

We currently do not support direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

Contact Us

If you have any questions about our Cancellation and Refund Policy, please don’t hesitate to reach out:

• Email: techatronic00@gmail.com
• Phone: [9560718291]